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customer knowledge management





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 1  +1 researchgate.net
Five Styles of Customer Knowledge Management ... - ResearchGateFive Styles of Customer . Knowledge Management , and How Smart. Companies Use Them To. Create Value. MICHAEL GIBBERT, University of St. Gallen and ...
 2  -1 dobney.com
Customer knowledge - definition - Dobney.comUsing this definition, the role of customer knowledge management is to capture and organise this data to allow it to be shared and discussed throughout the ...
 3  ~ businessdictionary.com
What is customer knowledge management - BusinessDictionary.comDefinition of customer knowledge management (CKM): A strategic initiative employed by companies to acquire intelligence from their customers as it relates to ...
 4  ~ accenture.com
Optimizing Customer Service through Knowledge ManagementThe proliferation of customer service channels and increasing customer expectations for ... knowledge management software—and fail to address the underlying.
 5  +3 palgrave-journals.com
Proposing a customer knowledge management model for customer As CRM concerns managing customer knowledge, it can be considered as a subset of Knowledge Management (KM). Therefore, in this study, the effort has ...
 6  +9 emeraldinsight.com
Customer knowledge management via social media: the case of The purpose of this paper is to analyze the extent to which the use of social media can support customer knowledge management (CKM) in organizations relying ...
 7  +6 gartner.com
Knowledge Management Will Transform CRM Customer ServiceKnowledge management impacts efficiency, customer satisfaction and revenue growth, but is not a priority for the CIO. Poor KM is a dual curse, ...
 8  +1 academia.edu
CUSTOMER KNOWLEDGE MANAGEMENT IN NEW PRODUCT of new ideas and concepts requires detailed knowledge of both products and customers . Managing customer knowledge in NPD process can assist firms.
 9  ~ kmwiki.wikispaces.comkmwiki - Customer Knowledge ManagementCustomer Knowledge Management (CKM) has drawn increasing attention through the convergence of both the technology-driven and data-oriented approach ...
 10  -3 salesforce.com
Knowledge Management Software System - Knowledge Base ToolsSee the demo video. Join 100000 businesses using salesforce.com's trusted Customer Relationship Management solution. Sign up today.
 11  -5 astutesolutions.com
How Knowledge Management Enhances Customer RelationshipsHow Knowledge Management Enhances Customer Relationships. By Astute Solutions. Share. In this information-driven, on-demand economy, a company's ...
 12  -7 egain.com
Knowledge Management Software & System for Customer Service eGain KnowledgeAgent™, the top-rated knowledge management software, guarantees high-quality customer service by infusing your customer service agents ...
 13  +10 bpir.com
Customer Knowledge Management - BPIR.comCustomer Knowledge Management (CKM) encompasses the management of processes and techniques used to collect information regarding customers' needs, ...
 14  +8 sciencedirect.com
Customer knowledge management and IT-enabled business model This paper provides a conceptual framework to explore the linking mechanisms between customer knowledge management and IT-based ...
 15  +23 uni-goettingen.de
Towards Customer Knowledge Management : Integrating Customer Relationship Management and Knowledge Management Concepts. Henning Gebert ... quires managing knowledge for the customer , knowledge about the ...
 16  +15 amazon.com
Customer Knowledge Management : Improving ... - Amazon.comCustomer Knowledge Management : Improving Customer Relationship through Knowledge Application [Silvio Wilde] on Amazon.com. *FREE* shipping on ...
 17  -1 asponline.com
Knowledge Management for Customer Service - Association of Knowledge Management for Customer Service: Ingredients for Success 2. eGain Communications Corporation. As enterprises increasingly use customer  ...
 18  +83 idosi.org
The Role of Customer Knowledge Management (CKM) in ... - IdosiKnowledge management (KM) can also help to improve the quality ... Key words: Knowledge Management Customer Relationship Management Customer  ...
 19  +9 igi-global.com
Customer -Centric Knowledge Management : Concepts and Customer -Centric Knowledge Management (CCKM) is needed in order to build good customer relations and to maintain customer satisfaction and loyalty.
 20  -2 jstor.org
Customer Knowledge Management - JStorCustomer knowledge has received little attention in the knowledge management literature. The authors of this exploratory study argue that practices in marketing ...
 21  -9 kana.com
Knowledge Management Software | KANAKnowledge Management : The best tools to manage and share knowledge between agents and customers are ones that are easy to access, update and search.
 22  +79 ipedr.com
Customer Knowledge Management as a Strategic and ... - ipedr2012. V52. 2. Customer Knowledge Management as a Strategic and Integrated. Management System. Pariva Haghighat1+ and Abdolmajid Yahyabeyg2. 1&2.
 23  +23 aisnet.org
The Role of Knowledge Management in Moving to a Customer customers , and products and services, is particularly important. Effective knowledge management also involves organisational changes including shifts in power ...
 24  ~ customer-knowledge-management.deErste Ergebnisse des Projektes Customer Knowledge ManagementDas Projekt Customer Knowledge Management wird unterstützt von der. Landesstiftung ... Managing Customer Knowledge von Davenport. 29. 3.3.5. Weitere ...
 25  -5 springer.com
Customer Knowledge Management - Improving Customer ... - SpringerManaging and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of ...
 26  +9 safeharbor.com
Knowledge Management Services | Knowledge Base Software by Knowledge-centered approach to customer support ... technical knowledge minimize support costs and streamline your knowledge management capabilities .
 27  -1 wikipedia.org
Knowledge management software - Wikipedia, the free encyclopediaKnowledge management software (KM software) is a subset of Enterprise content ... build new knowledge in the group, and/or improve customer experience.
 28  -11 oracle.com
Oracle Knowledge Management | Applications | OracleKnowledge management works best when it enables searches across multiple relevant sources. Oracle's solution uncovers the answers your customers need.
 29  +15 estebankolsky.com
Knowledge Management and Customer Satisfaction | thinkJarIn the final installment in the series sponsored by Coveo about how Knowledge Management is changing Customer Service I wrote one more ...
 30  ~ knowledgebase-script.com
Our Customers - PHPKB Knowledge Management SoftwareWe are the leading provider of Knowledge Management (KM) software solution for customer support and customer -facing organizations. Our knowledge ...
 31  +17 wiley.com
Application of knowledge management technology in customer Given the important role being played by knowledge management (KM) ... management and application of the customer -related knowledge, particularly in the ...
 32  -3 ieee.org
Customer knowledge management in service innovation - IEEE XploreKnowledge management is crucial for service innovation. As for the service characteristic of customer interaction, customer knowledge is the main component of ...
 33  +37 umn.edu
Managing Customer Knowledge during the ... - AgEcon SearchManaging Customer Knowledge during the Concept. Development Stage of the New Food Product. Development Process. Joe Bogue and Douglas Sorenson.
 34  ~ ssrn.com
Application of Knowledge Management in Customer ... - SSRNThe purpose of this research is to increase firm's ability to use knowledge management and data mining tools to implementation customer  ...
 35  +47 ptc.com
PTC Service Knowledge Management Solution | PTCIncrease customer value by boosting contact center and field engineer productivity with the right service knowledge to accurately diagnose and fix problems ...
 36  +29 amazon.jobs
Knowledge Management - Customer Service - AmazonThe CS Knowledge Management team exists to ensure our customers and Customer Service Associates (CSAs) know what to do to resolve the customer issues ...
 37  +64 rightanswers.com
RightAnswers: Knowledge Management SoftwareRightAnswers is the #1 cloud-based knowledge management software and web self-service solutions provider for enterprise customer service and IT support.
 38  +19 aptean.com
Knowledge Management Software - ApteanKnova is a full-featured knowledge management software solution for large customer service and support organizations – especially those who need to handle ...
 39  +28 ltu.se
Customer Knowledge Management (CKM) in the e-Business management , and deployment of its own, as well as, its customer knowledge across the business processes. In e-business environment there ...
 40  +22 kmworld.com
Knowledge Management , Content Management, SharePoint " Customers need to be able to engage with the product by zooming in to see the .... Knowledge Management for Customer Experience [July/August 2014].
 41  +2 knowledge-management-tools.net
Act: Knowledge Acquisition - Knowledge ManagementAn overview of the possible sources and methods for knowledge acquisition as part of the KM process. Discusses partners, customers , suppliers, mergers, and ...
 42  +26 ibimapublishing.com
Customer Knowledge Management ... - IBIMA Publishingstudy allowed exploring the role of customer knowledge competencies of the ... Keywords: CRM, Knowledge Management Strategic Alignment, customer  ...
 43  ~ ejkm.comOrganizing Customer Knowledge in Academic Libraries - Electronic Keywords: Knowledge taxonomy; customer knowledge management ; ..... knowledge, the unit managers were asked to provide independent feedback in the form ...
 44  -11 iupindia.in
Strategy Journals | Knowledge Management | Services Knowledge Knowledge Management helps organizations to respond to rapid changes in a systematic manner Process Knowledge Business Knowledge Customer  ...
 45  +55 betsaonline.com
Customer Knowledge Management Competence: Towards a Customer Knowledge Management Competence: Towards a Theoretical Framework. Rollins, Minna & Halinen, Aino. Turku School of Economics and Business ...
 46  +54 open.ac.uk
Data Mining for Shopping Centres – Customer Knowledge ... - Corecustomer knowledge management for shopping centers are considered using analogies drawn ... The objectives of a Customer Knowledge Management system.
 47  +53 safaribooksonline.com
Chapter 77: A Framework for Customer Knowledge Management Chapter 77A Framework for Customer Knowledge Management based on Social Semantic Web:A Hotel Sector ApproachMarcirio Silveira ChavesUniversidade ...
 48  ~ emizar.comEmizar | Why Good Knowledge Management Works in Customer According to Ernst & Young consulting agency research, Knowledge Management Software usage enables up to 30% savings on customer support and ...
 49  ~ gomoxie.comKnowledge Management | Knowledge base | Moxie - Moxie SoftwareMoxie's knowledge management software increases productivity, improves customer service, and reduces costs with a scalable knowledge base application.